Return Policy
Telutron LLC
Address:
Telutron LLC
720 Seneca St #1095
Seattle, WA 98101
Return Policy for POS Equipment
1. General Return Conditions
- All returns must be accompanied by the original receipt or proof of purchase.
- Returns must be made within 30 days from the date of purchase.
- Items must be in new or like-new condition, with all original packaging, manuals, and accessories.
2. Eligibility for Returns
- Products must be free of any physical damage, cosmetic wear, or signs of use.
- Any software included with the POS equipment must be unopened and unused.
- Items that were sold as part of a bundle must be returned as a complete bundle.
3. Non-Returnable Items
- Customized or special-order items.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Opened software, consumables, and items that show signs of use.
4. Return Process
- Contact our Customer Service team at 786-483-0691 or sales@telutron.com to initiate a return.
- Obtain a Return Merchandise Authorization (RMA) number from Customer Service.
- Pack the item securely in its original packaging, including all manuals and accessories.
- Clearly write the RMA number on the outside of the package.
- Ship the package to:
Telutron LLC
Returns Department
720 Seneca St #1095
Seattle, WA 98101
5. Shipping Costs
- The customer is responsible for return shipping costs, unless the return is due to a Telutron LLC error or a defective product.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.
6. Refunds and Exchanges
- Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
- Approved returns will be processed within 7-10 business days. Refunds will be issued to the original method of payment.
- Exchanges will be processed based on product availability. If the requested item is not available, a refund will be issued.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our Customer Service team immediately.
- We will arrange for a replacement or a refund, including any shipping costs incurred.
8. Contact Information
For any questions or concerns regarding our return policy, please contact us at:
Phone: 786-483-0691
Email: sales@telutron.com
Address: 720 Seneca St #1095, Seattle, WA 98101
Telutron LLC reserves the right to amend this return policy at any time without prior notice.